Our Journey

Q: When is the pre-order dispatch date?

Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.

Growing up in Morocco, the Hammam wasn't just about cleansing. It was where generations of women gathered, where stories were shared, where transformation happened. I watched my mother, my aunts, Practice this ancient art with such intention, such care.

When I moved away, I carried those memories with me. But it wasn't until I stood in my London flat, missing home, that I realized: I didn't want to just remember these rituals. I wanted to share them.

Maison Zee is my love letter to the Hammam,a way to bring that sacred ritual into your home. Every product is infused with pure Argan oil and crafted to honor the wisdom passed down through centuries.

Because true beauty isn't rushed. It's a ritual.

With love,
Zahra

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Frequently Asked Questions

When is the dispatch date?

When is the pre-order dispatch date?

Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.

Refund policy on pre-order

If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.

Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.

What about shipping delays?

At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.

Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.

We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.