Privacy Policy

Q: When is the pre-order dispatch date?

Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.

Privacy Policy

Maison Zee Limited Company Registration Number: 14535658

Who We Are

Maison Zee Limited is a UK-registered beauty and bodycare brand selling Moroccan hammam-inspired products. We are the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us at: 📧 orders@maisonzee.com📍 Maison Zee Limited, United Kingdom

What Information We Collect

We collect the following categories of personal information:

Identity Information — your first name, last name and title.

Contact Information — your email address, delivery address, billing address and telephone number.

Transaction Information — details of products you have purchased, order numbers and order history.

Technical Information — your IP address, browser type, device information and how you interact with our website.

Marketing Information — your preferences for receiving marketing from us and how you engage with our communications.

What We Do Not Store

We do not store your payment card details or bank account information. Ever.

All payments made through maisonzee.com are processed securely by our third party payment processors. Your financial information is handled entirely by these processors and is never seen, accessed or stored by Maison Zee Limited or anyone working with us at any point during or after your transaction.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your order status
Send you marketing communications where you have given consent
Improve our website and customer experience
Comply with our legal obligations

Who Has Access To Your Data

Internal access — as a small business, access to customer data is strictly limited. Only individuals who need access to fulfil orders or respond to customer queries are given access to relevant order information.

Third party contractors — where we engage freelance or contracted individuals to assist with customer service or other functions, they are given access only to the information strictly necessary for their role — typically order numbers, email addresses and delivery information. They are required to handle this information confidentially and in accordance with UK GDPR. They are not permitted to store, share or use this data for any purpose outside of their role.

Service providers — we work with trusted third party service providers including Shopify (our ecommerce platform), Klaviyo (our email platform) and our payment processors. These providers have their own privacy policies and data protection obligations.

We never sell your personal data to third parties.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant authorities and affected individuals in accordance with our obligations under UK GDPR.

Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Delete your personal data in certain circumstances
Object to how we use your data
Withdraw consent for marketing at any time

To exercise any of these rights please contact us at orders@maisonzee.com and we will respond within 30 days.

Marketing

We will only send you marketing communications where you have given your consent. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience. You can adjust your cookie settings in your browser at any time.

Changes To This Policy

We review this privacy policy regularly and will update it when necessary. The date at the top of this page shows when it was last updated. We encourage you to check back periodically.

Need help?

Frequently Asked Questions

When is the dispatch date?

When is the pre-order dispatch date?

Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.

Refund policy on pre-order

If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.

Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.

What about shipping delays?

At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.

Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.

We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.