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Your pre-order is scheduled to be dispatched between 6-8 weeks from your order being placed. Please note this is an estimated timeframe and not a guaranteed delivery date. Actual dispatch may vary due to production schedules, supplier availability, or other unforeseen circumstances. The estimated delivery date shown in your confirmation email may be updated if necessary, and we will keep you informed of any changes.

If you change your mind about a pre-order, you may request a refund within 3 days of placing your order. To do so, please email us at orders@maisonzee.com with your order number and refund request. Once approved, your refund will be issued to your original payment method.

Please note: after the 7-day window, pre-orders are not eligible for a refund as they are made to secure limited small-batch production. All non pre-order purchases are eligible for store credit only.

At Maison Zee, we work closely with our partners and logistics teams to ensure your order reaches you as smoothly and quickly as possible. However, occasional delays may occur due to production schedules, customs, courier issues, or other circumstances outside of our control.

Should there be any delay to your shipment, we will do our best to keep you informed and updated along the way. Please note that shipping timeframes provided at checkout are estimates and not guaranteed delivery dates.

We truly appreciate your patience and understanding; as a small brand creating limited-batch products in Morocco, occasional delays can happen, but your order is always crafted and handled with care.